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ITIL® 4 Foundation Certification Training

ITIL® 4 Foundation Certification Training
IT Service and Architecture

ITIL® 4 Foundation Certification Training

SKU: N/A

US$999.00 – US$1,099.00

The ITIL 4 Foundation course provides an introduction to managing IT-enabled services and the key concepts of service architecture. It equips learners with a comprehensive understanding of ITIL 4, including its common language and core concepts, the service lifecycle, the interconnection between lifecycle stages, involved processes, and best practices for enhancing individual and organizational performance.

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Online Bootcamp, Self Paced Learning

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    22 PDUs through instructor-led sessions
    2 industry case studies for practical understanding
    30 quizzes, 4 mock tests, and 6 simulations for comprehensive exam prep
    Access to official content from PeopleCert
    Exam voucher included

    Course Delivery Method:

    This ITIL 4 Foundation course is an online bootcamp course with online self-paced videos and live virtual classroom

    Prerequsites

    Learners need to possess an undergraduate degree or a high school diploma.

    • Lesson 01 – Course Introduction
    • Lesson 02 – Key Concepts of Service Management
    • Lesson 03 – Four Dimensions of Service Management
    • Lesson 04 – The ITIL Service Value System
    • Lesson 05 – The Service Value Chain
    • Lesson 06 – ITIL Management Practices
    • ITIL key concepts
    • Process models
    • Central principles
    • Service level management
    • ITSM efficiency
    • Improvements on customer experience
    • 15 ITIL best practices

    This ITIL 4 Foundation course will help you:

      • Master Service Management, including generic concepts, key principles, and ITIL 4 process models needed for the ITIL Foundation exam.
      • Understand how ITIL principles enable individuals to apply service management within their organizations.
      • Learn to use ITIL tools and techniques to enhance efficiency and improve the customer experience.
      • Gain knowledge of the purpose and key terms of 15 ITIL practices.

    This ITIL 4 Foundation course is accredited by Peoplecert

    This ITIL 4 Foundation course is ideal for IT managers, architects, system administrators, analysts, operations managers, database administrators, process owners, service delivery professionals, quality analysts, CIOs, CTOs, and IT directors.

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