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ITIL® 4 Specialist: Create, Deliver and Support Course

SKU: N/A

US$1,199.00 – US$1,299.00

Master the skills to create, deliver, and support IT-enabled products with the ITIL 4® CDS Specialist course. Gain a strong understanding of service performance, service quality, and improvement, preparing you for a key role in IT service management.

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Additional information

Choose an Option	Online Bootcamp, Self Paced Learning

High quality self-learning content

20 PDUs for self-paced learning

2 simulation exams

Exam fee included

Course Delivery Method

This course is an online self learning course.

Prerequsites

Learners must have an undergraduate degree or a high school diploma and must have successfully passed the ITIL 4 Foundation examination.

Course Content

Lesson 01 – Course Introduction
Lesson 02 – Service Value System to Create, Deliver, and Support Services
Lesson 03 – Value Streams to Create, Deliver, and Support
Lesson 04 – Create, Deliver, and Support Services

Skills Covered

Service design
Software development
Software management
Deployment management
Release management
Service validation and testing
Change enablement
Stakeholder satisfaction
Service desk
Incident management
Problem management
Knowledge management
Service-level management
Monitoring and event management

Key Learning Outcomes

This ITIL 4 Specialist course will help you:

Create, deliver, and support IT-enabled services and products by integrating various value streams and activities.
Plan and build a service value stream to efficiently create, deliver, and support IT-enabled products and services.
Understand and implement relevant methods and tools to enhance service performance, service quality, and improvement in IT service management.

Who Will Benefit

This ITIL Specialist course is ideal for ITSM managers, IT service management professionals, and ITSM practitioners managing IT-enabled products and services. It is also suitable for professionals responsible for the end-to-end delivery of IT-enabled products and services, as well as existing ITIL certificate holders looking to broaden their knowledge.

Accreditations

This ITIL 4 Specialist course is accredited by PeopleCert