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ITIL® 4 Strategist: Direct, Plan, and Improve

ITIL® 4 Strategist: Direct, Plan, and Improve

Gain practical skills to build a learning and evolving IT organization with a strong, strategic focus. The ITIL® 4 Strategist (Direct, Plan, and Improve) course teaches how Agile and Lean methodologies influence work processes and how to leverage them for organizational success.

    High-quality self-learning content
    20 PDUs for self-paced learning
    2 simulation exams
    Exam fee included

    Course Delivery Method

    This ITIL Strategist course is an online self-paced learning course.

    Prerequsites

    Learners need to have an undergraduate degree or a high school diploma and must have passed the ITIL 4 Foundation examination.

    • Lesson 01 – Course Introduction
    • Lesson 02 – Key Concepts of DPI
    • Lesson 03 – Key Principles and Methods of Direction and Planning
    • Lesson 04 – Governance, Risk, and Compliance
    • Lesson 05 – Continual Improvement
    • Lesson 06 – Communication and Organizational Change Management
    • Lesson 07 – Measurement and Reporting
    • Lesson 08 – Value Streams and Practices

    This ITIL Strategist course is ideal for IT leaders and managers pursuing the ITIL Strategic Leader (SL) or ITIL Managing Professional (MP) designation, as well as those involved in making IT strategic decisions. It is also well-suited for ITSM managers and practitioners responsible for managing IT-enabled products and services. Additionally, existing ITIL certification holders looking to enhance their knowledge can benefit from this course.

    This ITIL 4 Strategist course will help you understand:

    • How to use strategic, practical methods to plan and deliver continual improvement with the necessary agility
    • How to leverage agile and lean ways of working to benefit the organization.

    This course is accredited with Peoplecert.

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