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ITIL 4 Specialist: Create, Deliver and Support

ITIL 4 Specialist: Create, Deliver and Support

SKU: N/A

Price range: US$1,229.00 through US$1,329.00

This ITIL 4 Specialist: Create, Deliver and Support course teaches you how to integrate value streams and activities to create, deliver, and support IT-enabled products and services. It covers core service management activities in the ITIL framework as well as service creation concepts from ITIL 4. Upon completion, learners can appear for the official ITIL 4 CDS Specialist certification exam.

Additional information

Choose an Option

Online Bootcamp + Exam, Self Study

    Exam fee included
    2 simulation exams
    20 PDUs for self-paced learning

    Program Delivery Method

    Online Bootcamp: Online self-paced video-based learning and live virtual classroom conducted by the industry’s leading coaches.

    Data Analyst Learning Path

    Prerequsites

    Learners must hold an undergraduate degree or a high school diploma and should have successfully cleared the ITIL® 4 Foundation exam. Completing the ITIL 4 Certification Training will help build the essential knowledge required to progress further.

    • Service design
    • Software management
    • Release management
    • Change enablement
    • Service desk
    • Problem management
    • Service level management
    • Software development
    • Deployment management
    • Service validation and testing
    • Ensuring stakeholder satisfaction
    • Incident management
    • Knowledge management
    • Monitoring and event management
    • Learn to create, deliver, and support IT-enabled products and services

    • Understand service performance, service quality, and continual improvement

    • Gain knowledge of methods and tools for effective IT service management

    • Build expertise with the ITIL® 4 CDS Specialist certification

    ITIL® 4 Specialist: Create, Deliver, and Support

    • Lesson 01 – Course Introduction
    • Lesson 02 – Service Value System to Create, Deliver, and Support Services
    • Lesson 03 – Value Streams to Create, Deliver, and Support
    • Lesson 04 – Create, Deliver, and Support Services

    This ITIL 4 Specialist: Create, Deliver and Support certification is ideal for IT Service Managers, Service Desk Managers, IT Support Professionals, and ITIL® 4 Foundation certified individuals who want to specialize in creating, delivering, and supporting high-quality IT-enabled products and services. It equips professionals with the skills to enhance service performance, ensure continual improvement, and apply effective IT service management practices.

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