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ITIL® 4 Foundation Certification Training

SKU: N/A

US$999.00 – US$1,099.00

The ITIL 4 Foundation course provides an introduction to managing IT-enabled services and the key concepts of service architecture. It equips learners with a comprehensive understanding of ITIL 4, including its common language and core concepts, the service lifecycle, the interconnection between lifecycle stages, involved processes, and best practices for enhancing individual and organizational performance.

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Additional information

Choose an Option	Online Bootcamp + Exam, Self Paced Learning + Exam

22 PDUs through instructor-led sessions

2 industry case studies for practical understanding

30 quizzes, 4 mock tests, and 6 simulations for comprehensive exam prep

Access to official content from PeopleCert

Exam voucher included

Course Delivery Method:

This ITIL 4 Foundation course is an online bootcamp course with online self-paced videos and live virtual classroom

Prerequsites

Learners need to possess an undergraduate degree or a high school diploma.

Course Content

Lesson 01 – Course Introduction
Lesson 02 – Key Concepts of Service Management
Lesson 03 – Four Dimensions of Service Management
Lesson 04 – The ITIL Service Value System
Lesson 05 – The Service Value Chain
Lesson 06 – ITIL Management Practices

Skills Covered

ITIL key concepts
Process models
Central principles
Service level management
ITSM efficiency
Improvements on customer experience
15 ITIL best practices

Key Learning Outcomes

This ITIL 4 Foundation course will help you:

- Master Service Management, including generic concepts, key principles, and ITIL 4 process models needed for the ITIL Foundation exam.
- Understand how ITIL principles enable individuals to apply service management within their organizations.
- Learn to use ITIL tools and techniques to enhance efficiency and improve the customer experience.
- Gain knowledge of the purpose and key terms of 15 ITIL practices.

Accreditations

This ITIL 4 Foundation course is accredited by Peoplecert

Who Will Benefit

This ITIL 4 Foundation course is ideal for IT managers, architects, system administrators, analysts, operations managers, database administrators, process owners, service delivery professionals, quality analysts, CIOs, CTOs, and IT directors.