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ITIL® 4 Specialist: Create, Deliver and Support Course

ITIL® 4 Specialist: Create, Deliver and Support Course
IT Service and Architecture

ITIL® 4 Specialist: Create, Deliver and Support Course

SKU: N/A

US$1,199.00 – US$1,299.00

Master the skills to create, deliver, and support IT-enabled products with the ITIL 4® CDS Specialist course. Gain a strong understanding of service performance, service quality, and improvement, preparing you for a key role in IT service management.

Additional information

Choose an Option

Online Bootcamp, Self Paced Learning

    Related products

    High quality self-learning content
    20 PDUs for self-paced learning
    2 simulation exams
    Exam fee included

    Course Delivery Method

    This course is an online self learning course.

    Prerequsites

    Learners must have an undergraduate degree or a high school diploma and must have successfully passed the ITIL 4 Foundation examination.

    • Lesson 01 – Course Introduction
    • Lesson 02 – Service Value System to Create, Deliver, and Support Services
    • Lesson 03 – Value Streams to Create, Deliver, and Support
    • Lesson 04 – Create, Deliver, and Support Services
    • Service design
    • Software development
    • Software management
    • Deployment management
    • Release management
    • Service validation and testing
    • Change enablement
    • Stakeholder satisfaction
    • Service desk
    • Incident management
    • Problem management
    • Knowledge management
    • Service-level management
    • Monitoring and event management

    This ITIL 4 Specialist course will help you:

    • Create, deliver, and support IT-enabled services and products by integrating various value streams and activities.
    • Plan and build a service value stream to efficiently create, deliver, and support IT-enabled products and services.
    • Understand and implement relevant methods and tools to enhance service performance, service quality, and improvement in IT service management.

    This ITIL Specialist course is ideal for ITSM managers, IT service management professionals, and ITSM practitioners managing IT-enabled products and services. It is also suitable for professionals responsible for the end-to-end delivery of IT-enabled products and services, as well as existing ITIL certificate holders looking to broaden their knowledge.

    This ITIL 4 Specialist course is accredited by PeopleCert

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