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Policies
Refund Policy for Digital Templates and Documentation
Overview
This refund policy applies to all digital templates, documents, and downloadable content (“Digital Products”) purchased from our website. We strive to provide high-quality, professionally designed templates that meet ISO/IEC 42001 implementation requirements.
Digital Product Delivery
All Digital Products are delivered electronically via download link after payment confirmation
Download links are valid for 1 day from purchase
You will receive download instructions via email
Multiple download attempts are permitted within the validity period
Before Purchase
To ensure our Digital Products meet your needs, we provide:
- Detailed product descriptions
- Sample screenshots/previews
- File format specifications
- Software requirements
- Usage guidelines
- Licensing terms
No Refund Conditions
Due to the immediate downloadable nature of our Digital Products, refunds are not available for:
- Change of mind
- Products that have been downloaded
- Templates already accessed or used
- Purchase of wrong templates
- Lack of software to use templates
- Different formatting preferences
- Duplicate purchases
Refund Eligibility
In accordance with Australian Consumer Law, you may be eligible for a refund if:
- The Digital Products are faulty or corrupted
- The Digital Products materially differ from their description
- The Digital Products do not perform their intended function
- Download access was not provided after payment
- The templates are incompatible with the stated supported software versions
How to Request a Refund
If you believe you are eligible for a refund:
- Contact us within 48 hours of purchase
- Provide your order number and proof of purchase
- Clearly explain the issue and why you believe you are eligible
- Include any relevant screenshots or error messages
- Email your request to info@riskprofss.com
Assessment Process
We will assess refund requests within 2 business days
You may be asked to provide additional information
We may attempt to resolve technical issues before processing a refund
Approved refunds will be processed using the original payment method
Important Notes
By purchasing our Digital Products, you acknowledge this refund policy
- Downloaded products must be deleted if a refund is provided
- The templates are for single business use only
- Sharing, reselling, or redistributing the templates is prohibitedWe reserve the right to track template usage through digital watermarks
Consumer Rights
This refund policy does not limit or exclude any rights you may have under Australian Consumer Law. Our Digital Products come with guarantees that cannot be excluded under Australian Consumer Law.
Contact Us
For questions about this policy or to request a refund:
Email: info@riskprofs.com
Phone: 0433 637 019
Business Hours: 09:00-18:00 Monday to Friday
Last Updated: 1/11/2024
Amendments
We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting to the website.
