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ITIL® 4 Specialist Drive Stakeholder Value

SKU: N/A

US$1,199.00 – US$1,299.00

Manage multiple projects and align program activities with business goals while maintaining quality, speed, and efficiency with this ITIL® 4 Specialist course. Learn to apply agile and lean work processes to drive impactful results and manage IT-enabled services effectively. Additionally, master PMI’s five program management performance domains: program strategy alignment, lifecycle management, stakeholder engagement, benefits management, and governance.

Choose an Option

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Additional information

Choose an Option	Online Bootcamp + Exam, Self Paced Learning + Exam

Industry-recommended learning path

2 simulation exams

20 PDUs for self-paced learning

Exam fee included

Course Delivery Method

This ITIL 4 Specialist course is a self-paced course.

Prerequsites

Learners must have an undergraduate degree or a high school diploma and have passed the ITIL 4 Foundation examination.

Course Content

Lesson 01 – Course Introduction
Lesson 02 – The Customer Journey
Lesson 03 – Targeting Markets and Stakeholders
Lesson 04 – Fostering Stakeholder Relationships
Lesson 05 – Shape Demand and Define Service Offerings
Lesson 06 – Align Expectations and Agree Services
Lesson 07 – Onboard and Offboard Customers and Users
Lesson 08 – Continual Value Co-Creation
Lesson 09 – Service Value Realization

Skills Covered

Multi-supplier management
Relationship management
CX and UX design
Customer journey mapping
Communication
SLA design

Key Learning Outcomes

This ITIL 4 Specialist: Drive Stakeholder Value course will help you:

Design and improve the customer journey
Understand customer needs by analyzing the market
Foster stakeholder relationships
Create an onboarding and offboarding plan for customers and users
Learn to convert demand into value using IT-enabled services.

Who Will Benefit

This course can be taken up by:

IT service managers aspiring to be ITIL Managing professionals
ITSM practitioners responsible for stakeholder management and improving the customer journey
Professionals responsible for promoting relationships with partners and suppliers.

Accreditations

This ITIL 4 Specialist: Drive Stakeholder Value course is accredited by PeopleCert.