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ITIL® 4 Strategist: Direct, Plan, and Improve

Gain practical skills to build a learning and evolving IT organization with a strong, strategic focus. The ITIL® 4 Strategist (Direct, Plan, and Improve) course teaches how Agile and Lean methodologies influence work processes and how to leverage them for organizational success.

High-quality self-learning content

20 PDUs for self-paced learning

2 simulation exams

Exam fee included

Course Delivery Method

This ITIL Strategist course is an online self-paced learning course.

Prerequsites

Learners need to have an undergraduate degree or a high school diploma and must have passed the ITIL 4 Foundation examination.

Course Content

Lesson 01 – Course Introduction
Lesson 02 – Key Concepts of DPI
Lesson 03 – Key Principles and Methods of Direction and Planning
Lesson 04 – Governance, Risk, and Compliance
Lesson 05 – Continual Improvement
Lesson 06 – Communication and Organizational Change Management
Lesson 07 – Measurement and Reporting
Lesson 08 – Value Streams and Practices

Skills Covered

This ITIL Strategist course is ideal for IT leaders and managers pursuing the ITIL Strategic Leader (SL) or ITIL Managing Professional (MP) designation, as well as those involved in making IT strategic decisions. It is also well-suited for ITSM managers and practitioners responsible for managing IT-enabled products and services. Additionally, existing ITIL certification holders looking to enhance their knowledge can benefit from this course.

Key Learning Outcomes

This ITIL 4 Strategist course will help you understand:

How to use strategic, practical methods to plan and deliver continual improvement with the necessary agility
How to leverage agile and lean ways of working to benefit the organization.

Accreditations

This course is accredited with Peoplecert.